Refund policy
Returns & Exchanges Policy
At Khaali.co, we want you to love every scent you receive. If something isn’t right, we’re here to help.
30-Day Return Policy
We offer a 30-day return window from the date you receive your order.
To be eligible for a return:
- Items must be unused, unlit, and in original condition
- Must be returned in original packaging (including boxes and labels)
- A receipt or proof of purchase is required
Due to the nature of fragrance products, we are unable to accept items that have been used, burned, or sprayed.
How to Start a Return
To initiate a return, please email us at khaalicandles@gmail.com
Once your return is approved, we will provide:
- Return instructions
- Shipping details
Return Address:
A-5-3, Aston Kiara 3
Jalan Kiara 3, Mont Kiara
51200 Kuala Lumpur
W.P. Kuala Lumpur, Malaysia
⚠️ Items sent back without prior approval will not be accepted.
Damages & Incorrect Orders
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at khaalicandles@gmail.com with photos, and we’ll make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or tested candles and room sprays
- Clearance or sale items
- Custom or personalized orders
- Gift cards
As our products are flammable and fragrance-based, returns are not accepted once they have been used or opened.
Exchanges
The fastest way to get a different scent is to:
- Return your original item (if eligible)
- Place a new order for your preferred item
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow up to 10 business days for processing
If more than 15 business days have passed after approval, contact us at khaalicandles@gmail.com